Terms of Service
The ground rules for using this website and working with us.
Last updated: 2026. This is a starting template — please have it reviewed by an attorney before publishing.
Using this website
The content on this site is provided for general information about our services. Descriptions of services, inclusions and turnaround times are typical, not guaranteed, and the specific terms of your service are set out in your written service agreement.
Estimates and pricing
Estimates provided online or by phone are preliminary. Final pricing is confirmed in a written proposal after an on-site walk-through, and reflects the actual size, condition and scope of the space.
Scheduling and access
Service depends on our crews being able to access your building at the agreed times. If access is unavailable when we arrive, we may need to reschedule and, in some cases, bill for the trip.
Payment
Invoices are due according to the terms shown on the invoice. Late balances may be subject to a late fee and, for recurring accounts, suspension of service until the balance is settled.
Satisfaction guarantee
If any item on your agreed cleaning checklist was missed, notify us within 24 hours of service and we will re-clean that area at no charge. The guarantee covers re-cleaning; it is not a refund or credit guarantee.
Cancellation
Recurring service agreements may be cancelled with the notice period stated in your agreement. One-time bookings cancelled with less than 24 hours' notice may be subject to a cancellation fee.
Liability
We carry general liability and workers' compensation insurance, and certificates are available on request. Claims for damage must be reported within 48 hours of the service visit so we can investigate promptly.
Contact
Questions about these terms? Email info@diamondfreshcleaning.com or Call us.